FAQ
FREQUENTLY ASKED QUESTIONS
Why is my card payment not going through?
- Insufficient Funds or Card Limit
Your card may not have enough available credit or balance to complete the purchase. Some banks also limit daily spending or online transaction amounts.
Check their available balance or try a different card.
-Card Issuer Declined the Transaction
Sometimes banks automatically block payments they suspect are unusual or potentially fraudulent, especially international transactions.
Contact the bank or card issuer to approve the transaction, then try again.
-Incorrect Payment Details Entered
Even a small typo in the card number, expiry date, CVV, or billing address can cause a failed transaction.
Double-check all their card and billing details before submitting the payment.
If you are still having problems, please CONTACT US HERE
How can I track the status of my order?
You can do this by navigating to My Orders.
You’ll see a history of your purchases from the beginning up to the current status of your pending orders.
I want to exchange something. How can you help me?
We accept to exchange for a different size if the alternative size is available at the same price as the product you originally purchased.
If this is the case, we will collect the item from you and deliver the new product once the one you returned has passed inspection at our warehouse.
If the size you want is not available, we will credit your account or refund you with the purchase price of the item within 10 days of you logging the return.
Please bear in mind that refunds can take up to 10 working days* to reflect in your account.
Log a return to communicate the request and we will arrange collection of the unwanted item. After the item is inspected, you can exchange it if we the size.
For more information, please read our Returns Policy.
What is your Return Policy?
Our products are eligible for exchange within 21 working days from receipt of delivery. See our full Returns Policy here
If none of this is helpful, please contact us
What is Payflex?
Payflex is a convenient and interest-free payment option that allows you to shop now and pay later by splitting your purchase into four equal instalments over six weeks. When you choose Payflex at checkout, you pay just 25% upfront, and the remaining three payments are automatically deducted every two weeks with no hidden fees or interest, as long as you pay on time. It’s available to South African customers with a valid Visa or Mastercard, making it easier to budget for your purchases without compromising on what you want. This way, you can enjoy your order immediately while managing your payments comfortably and flexibly.
What is PayJustNow?
PayJustNow is a buy now, pay later (BNPL), payment option available in South Africa. It allows you to shop now and split your payment into 3 equal, interest-free instalments, paid over 3 months.